Refund policy

Last Updated: March 17, 2026

At Tavonira, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Return

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With tags

  • In its original packaging

  • You’ll also need the receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at:
Email: ChristopherRhodes4588@hotmail.com

Once your return request is accepted, we’ll provide you with a return shipping label and instructions on how and where to send the package. Please note, items returned without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order immediately upon receiving it. If you find that the item is defective, damaged, or if you received the wrong product, please contact us right away. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom products (e.g., special orders or personalized items)

  • Personal care goods (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards. If you have any questions or concerns about your specific item, feel free to get in touch with us.

Exchanges

To exchange an item, the fastest way is to return the item you currently have. Once the return is processed, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the item, for any reason and without justification. As with the general return policy, your item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

Refunds

Once we’ve received and inspected your return, we will notify you if your refund has been approved or not. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return and you have not received your refund, please contact us at:
Email: ChristopherRhodes4588@hotmail.com